All parcels are signature required delivery. We advise you utilise a work address, or ensure someone will be present to sign at your chosen delivery address. If no one is available to sign for your delivery, a Delivery Attempted card will be left for you to arrange re-delivery.

You may choose to give authority-to-leave instructions in your order notes. Please be advised Beau Coops will not be liable in any way for loss, theft or damage to the parcel/s left in accordance with this authority.

We offer FREE shipping on all orders New Zealand wide.

You will be responsible for returning the item at your own cost. We strongly recommend a trackable shipping method. Please note you must notify us within 7 days of receiving your purchase that you would like to return your item.

Unfortunately, we do not offer international shipping at this time. All shipping is within New Zealand only. We apologise for any inconvenience this may cause.

We use Courier Post, or Fastway NZ for all New Zealand orders. Once your item is dispatched you will be emailed tracking information via Shopify, or the automated courier system of each company. Tracking information is live once the item is collected and scanned.

We ask that you allow 14 business days from the date we receive your item back to process any refunds. This is because refunds can only be processed via the original form of payment and there are two parts to every refund transaction.

SHOPIFY: If you paid with a debit/credit card – we would refund Shopify, who would then refund you. It can take a few days between each part of the whole transaction.

AFTERPAY, LAYBUY, or HUMM: If you paid via any of these payment providers - we would refund them, they would then refund you. This can also take a few days between each part of the whole transaction.

If you experience an unexpected delay in the receipt of funds, you may need to contact your credit/debit card issuing bank.

Sometimes unforeseen faults happen. We advise you contact us as soon as possible. For any manufacturing faults , we will first, repair the product to a high quality finish at our expense. If a repair is not possible, we will provide a replacement product, or a refund of your purchase price should your original product no longer be available. PLEASE NOTE: Wear and tear is not covered under warranty.

All New Zealand stockists of Beau Coops, including our webstore, are completely independent of each other. Our webstore is not a supplier for other stockists, but an independent e-commerce retailer. As such, we are not able to accept returns/exchanges, or fault claims for any items purchased at other retailers. We advise you contact the store of purchase ASAP to help with your product.

Generally, Beau Coops do run slightly large compared to other shoe brands.

We do include fit notes under each style. These notes are based on fit testing done before the release of each season’s collection. Each style is tried by several women with different size and shaped feet to make sure our fit notes are as accurate as possible for the majority of our customers. However, there can be exceptions.

If you are still unsure about the fit of any of our styles, please email us at info@beaucoops.co.nz, or call our office on 09 272 2442 (Mon-Thurs 8:30am - 4:30pm). We’ll be happy to provide more information.

We generally stock from size 36 - size 41 in all styles.

For a few styles each season we may carry a 35 or 42 - these stocks are limited.

If your size is not showing on the webstore that means it is no longer available. However, we can try to source your size from our supplier. Send us a message through the online contact form, or email us at info@beaucoops.co.nz and we will do our best to accommodate you.

If the style you are looking for is not showing on the webstore, that means we do not stock that item.

If the colour you are looking for in a particular style is not showing on the webstore, it means we do not stock that colour of that item.

Unfortunately, we cannot order in styles, or colours outside our current ranging on our webstore. We apologise for the inconvenience this may cause.

As a webstore, traditional layby is not possible. However, we do offer payments via Afterpay, Laybuy and Humm – where you can receive your product straight away and pay it off in instalments.

You can register to pay for your desired product with any of these payment providers and choose one as your form of payment at checkout.

Your chosen payment provider will pay the retailer (Us) the total amount for your purchase, and you will only have to make regular instalments to them to pay off your product.